FAQs

You Asked, We Answered

Shipping & Delivery

Order turnaround is 2-5 working days.  Your package will be delivered by Royal Mail 1st class service which can take up to 3 working days. 

Unfortunately, we do not ship outside of the UK & Channel Islands 

 

Which payment methods do you accept?

We accept payments made through Paypal and all major credit/debit cards via WIX online secure payments.

Can I send my purchase as a gift?

Yes, we love adding personal touches to our packaging.  Simply add a note at checkout and we will add a message to your order.  This service is ideal for sending newborn baby essentials or birthday gifting.  

Can I get a refund?

Of course, you have the right ​to request a refund within 14 days of receiving your item.  

You must return your items within 14 days from the date you inform us of your return.  Please enclose a copy of your order and obtain proof of return.    

We will process your refund within 14 days of receiving the goods back provided they have been unworn and are in the same condition as they were when we issued them to you. 

You will be responsible for shipping costs if you wish to return an item to us.  

In the event of defective items, we will happily issue you a full refund upon confirmation of the defects.   

Please have a look at our full Refund Policy for more information.  

Where are you based?

We are based in in the beautiful Perthshire Countryside, Scotland.